Senior Desktop and System Support Technician

Job description

Desktop and System Support Technician, Senior The Desktop and System Support Technician, Senior position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and up-time of each desktop, server and network. Powering Vehicles, Motion, Work, and Lives since 1966. Performance Expectations: - Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA. - Troubleshoot and solve office and shop floor IT issues. - Act as the “face of IT” at designated facility and route issues or work with other members of the IT team as necessary to resolve any issues. - Inform Corporate IT management of any issue that requires their involvement such as any requests to perform tasks outside of this job description. - Enforce Corporate standards, GOS IT Policy and Procedures at facility. - Purchase software and hardware for facility according to standards and IT purchasing procedures - Ensure facility is licensed appropriately for all software and maintain the information in the licensing database. - Setup and install all network attached equipment at facility. - Maintain software and...