Collections Specialist with French

Job description

General information Country: Poland: City: Wroclaw: Job ID: 48679 Department: Finance And Administration: Description & Requirements: Position summary: The Collections Specialist manages an assigned portfolio to maximize cash collections, ensure invoices are followed up within agreed terms, and maintain accurate account records in the company database. They resolve routine queries, escalate complex disputes to the appropriate teams, and build positive, long-term relationships with clients and internal stakeholders. Key Responsibilities: - Manage an assigned accounts receivable portfolio to maximize cash collections and achieve portfolio targets. - Take full ownership of assigned accounts, including payment allocation, reconciliations, and account maintenance. - Conduct outbound collection calls and follow-up emails (approximately 40 outbound contacts per day). - Ensure timely and accurate system updates related to collection activities, payments, and account notes. - Resolve routine customer queries and escalate complex disputes to the appropriate teams with complete documentation. - Issue system-generated reminder letters and monthly statements, ensuring correct and timely dispatc...