Senior Customer Success Operations Manager

Job description

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here’s what we’re up to: https://bit.ly/4fyXonB We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post-sales revenue engine. You will improve renewal forecasting, increase revenue predictability, and optimize the systems and data architecture that drive retention and expansion. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. This is a senior individual contributor role for someone who has built post-sales operations in scaling B2B SaaS environments and is ready to own a revenue-critical function. What You’ll Do: Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections Redesign and optimize Salesfo...