Guest Services Agent - Barossa Valley

Job description

Guest Services Agent | Barossa Valley, SA About the Role: The Louise is seeking a warm and attentive Guest Services Agent to join our team in the heart of the Barossa Valley. As part of an intimate and award-winning luxury property, you will be a key point of contact for guests from arrival through to departure, ensuring every interaction reflects the exceptional standard The Louise is known for. In this role, you will work across all areas of the guest journey, anticipating needs and delivering personalised service that leaves a lasting impression. If you have a genuine passion for hospitality and the Barossa region, this is a wonderful opportunity to be part of something special. Key responsibilities include: - Welcoming and checking in guests in a warm and professional manner - Managing reservations, enquiries and guest communications - Providing tailored recommendations for local experiences, dining and wine - Coordinating with housekeeping, food and beverage and management teams - Handling guest requests and resolving any issues promptly and professionally - Processing payments and maintaining accurate guest records - Supporting the broader team across operational needs as req...