Accounts Receivable Advisor

Job description

The Opportunity The Accounts Receivable (AR) Advisor is responsible for managing resident accounts for a portfolio of retirement residences, ensuring accurate and timely billing, collections, and account maintenance. Serving as the primary point of contact for residences and internal stakeholders, this role is key to maintaining data integrity, resolving account issues, and fostering a positive customer experience. Key Accountabilities: - Consistently demonstrate a commitment to service excellence. - Maintain accurate records of resident billing, payments, adjustments, and move-in/move-out transactions. - Process monthly charges, credits, and refunds in accordance with Chartwell policies. - Review and action dashboard items on a regular basis. - Investigate and resolve account discrepancies, overpayments, and outstanding balances. - Respond to inquiries from residence and corporate teams promptly and professionally. - Ensure compliance with internal controls, company policies, and regulatory requirements. - Identify recurring issues and recommend process improvements for greater accuracy and efficiency. - Provide guidance and training to residence managers on AR processes. - Perfor...