Support Team Lead - Enterprise & Data

Job description

Support Team Lead, Enterprise & Data AI-Accelerated | White-Glove | Player-Coach KidKare is the industry leader in software solutions that power the Child and Adult Care Food Program (CACFP), supporting over 85,000 sponsors, centers, and family childcare providers across the country. Our platform drives critical nutrition, compliance, and reimbursement workflows, helping providers focus on caring for children while we handle the operational complexity behind the scenes. We are seeking a Support Team Lead, Enterprise & Data to deliver exceptional white-glove service while building a high-performing, AI-enabled support function. This is a player-coach role for someone who thrives in complex problem-solving, works confidently in SQL, and understands how to leverage AI and modern tooling to increase investigative precision and speed. You will lead from the front, own complex escalations, partner closely with Engineering, and help define what next-generation enterprise support looks like at KidKare. WHAT YOU WILL DO: Lead and Develop a High-Performing Team - Coach and develop support team members through structured 1:1s, quality reviews, and skill-building initiatives - Model discipline...