Operations Manager

Job description

The Branch Operations Manager plays a critical role in supporting the Vice President of Operations by executing assigned initiatives and assisting with the day-to-day oversight of the home office support team. This position serves as a central operational resource, maintaining a comprehensive understanding of internal processes, workflows, and systems to ensure consistency, efficiency, and high service standards across the organization. The Branch Operations Manager is expected to proactively identify process gaps and inefficiencies, develop practical solutions, and collaborate with the Vice President of Operations to implement improvements that enhance overall performance. In addition, the role supports cross-functional coordination, helps drive accountability within the team, assists with training and onboarding efforts, and ensures that operational priorities are aligned with company goals and service expectations. Daily tasks: - Log HOA Settlements. - Maintain Customer Relations Book on a monthly basis. - Organize monthly all hands meetings with office staff to conduct training and share information with the team. - Ensure Audit, Tax, DPOR and SCC requirements are met for all A...