Cloud Support Engineer I (GA-1G)

Job description

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities: - Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. - Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. - Reviews system logs to identify and mitigate system issues. - Leverage knowledge base to help troubleshoot, identify and resolve systems issues. - Update knowledge base troubleshooting guides and lessons learned as required. - Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. - Document system issues resulting in system outages and coordinate change though change management process. - Support collaboration across operations, development teams and external partners. - Support “tiger team” calls to streamline knowledge sharin...