Service Concierge

Job description

Description Own the guest experience. Master your craft. Build something real. The Service Concierge is the face of our service department — the person our guests trust to guide them through one of the most important relationships they have with their vehicle. It's a role that rewards sharp communication, emotional intelligence, and genuine care. You won't find this listed under traditional automotive job titles because we don't see it as a traditional automotive job. It's a guest experience career, grounded in hospitality and elevated by some of the most iconic vehicles on the road. A career for people who are exceptional with people. - Industry newcomers, veterans, and career-changers welcome. - We train. We promote. We invest in you. CORE RESPONSIBILITIES: Guest Experience: – Greet and guide every guest with genuine warmth and confidence from arrival to pickup. – Listen carefully to understand vehicle concerns, then communicate them clearly to our service team. – Present repair recommendations and pricing in a way that builds trust and removes anxiety. – Keep guests informed at every stage — no surprises, no excuses. – Reconnect with guests after service to confirm satisfaction...