Global Endpoint Administrator

Job description

ESSENTIAL JOB FUNCTIONS: - Administration of Microsoft Intune - Administration of Intune Mobile Application Management (MAM) including wrapping of all inhouse applications both for Android and iOS. Plan, install, and test new or updated Mobile Content Management (MCM) and mobile device management (MDM) - Administration of LAPS, Bit locker, and other security related tools - Maintain daily performance of computer systems - Ability to troubleshoot by asking the correct questions to determine nature of problem. - Walk client through problem-solving process - Ability to work with customers face to face - Install, modify, and repair computer hardware and software - Run diagnostic programs and general cleanup maintenance to resolve problems. - Preserve and grow knowledge of help desk procedures, products and services by building and maintaining a “Knowledge Base” that can be used for both Help Desk and client self-help - Follow up with clients, provide feedback and see problems through to resolution - Gain feedback from clients about computer usage - Ability to identify and put solutions in place to reduce repeat problems - Asset Management Administration - Support flexibility for on-cal...