Clinical Application Specialist

Job description

PURPOSE AND SCOPE: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required. DUTIES / ACTIVITIES: CUSTOMER SERVICE: Responsible for driving the FME Canada culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES: Dialysis Delivery System Evaluation and ongoing clinical customer support: Support the setup of FME Canada hemodialysis delivery system clinical evaluations. Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provi...