Customer Experience Associate
Marble Health · New York City, New York, US
At Marble, Customer Experience isn't just a support function — it's the heartbeat of the company. Our CX team sits at the intersection of product, engineerin...
Job description
About the role At Marble, Customer Experience isn't just a support function — it's the heartbeat of the company. Our CX team sits at the intersection of product, engineering, and the people who matter most: students, parents, therapists, school counselors, and insurance partners. In a space this complex and this important, CX is where some of the most critical decisions get made. We're looking for a Customer Experience Associate to help build this function from the ground up. This is a rare opportunity. As one of the first members of Marble's CX team, you'll have real ownership over how we show up for the kids and families we serve. You'll work shoulder-to-shoulder with operators who've scaled high-growth startups before, move fast on problems that actually matter, and see the direct impact of your work in the lives of children navigating behavioral health challenges. If you're someone who wants to build something, this is your seat at the table. Ideal traits: - Low status, high grit. Going from 0 to 1 isn’t glamorous. You’re ready to roll up your sleeves and do the hard work required get the job done. You’re not afraid to pick up the phone and call our counselors, therapists, pati...