Senior Client Success Manager

Job description

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable business outcomes. Acting as strategic partners and trusted advocates, CSMs build relationships across client organizations - from day-to-day users to executive and economic buyers - to drive adoption, satisfaction, retention, and growth. CSMs proactively guide client goals internally, orchestrating cross-functional teams across multiple workstreams to deliver a seamless client experience. Through data-driven insights, industry expertise, and proactive communication, CSMs align internal teams and client stakeholders to foster long-term value realization. Responsibilities: Client Advocacy & Strategic Partnership: Adoption, Value Realization & Success Planning - Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor throughout the client lifecycle. - Builds and maintains strong relationships with client stakeholders across operational, managerial, and executive levels. - Understands client business objectives, success criteria, and organizational...