Senior CX Program Management Professional

Job description

The Senior CX Program Management Professional is responsible for managing the full lifecycle of quotations for open enrollment, virtual, online, and custom training programs for both internal and external customers. This role leverages training, education, and experience to ensure accurate, timely, and high-quality service delivery. Working collaboratively within a team environment, the position supports operational excellence and contributes to maximizing overall training and service performance. JOB RESPONSIBILITIES: - Manage and ensure appropriate instructors are assigned to lead quoted and accepted courses - Manage and Monitor and respond to the team’s shared inbox daily - Manage instructor workflow and scheduling to ensure efficient course delivery - Set up and maintain customer accounts - Prepare and issue customer quotations - Oversee that all Booked training sessions and coordinate logistics - Process invoicing and managing various forms of customer payments - Promote customer retention and revenue growth through direct follow-up regarding refresher/renewal training and trending related programs. Sales Support activities. - Maintain and manage accurate customer history with...