Full-Cycle Success Account Manager - EMEA

Job description

At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. Would you like to be part of the digital revolution in the HR space? 🚀 This is a unique, hybrid role. You won't just hand off clients after implementation or inherit them post-launch. You will own the entire customer lifecycle for our EMEA clients. What you’ll do in your day-to-day: End-to-End Ownership: Lead the complete journey of our EMEA clients. You are their primary point of contact from implementation to renewal. Flawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value. Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. Build the Playbook: We are scaling fast. We need you to define, document, and iterate our EMEA Onboarding and CS processes from scratch. You will build the frameworks...