Ambassador

Job description

Job Summary: Reporting to the Player Services Manager, the Ambassador is responsible for providing excellent customer service to VIP and VVIP guests while on the casino floor. This would require the Ambassador to be present at all times on the casino floor, meeting with new and existing customers to handle all requests in a timely manner. This position plays an important role in introducing new mid-level and high-worth guests to the Casino and/or Senior Executive Host. Shift Availability: - Day Shift: 12:30 PM - 9:00 PM, 1:30 PM - 10:00 PM , and 4:30 PM - 1:00 AM Duties/Responsibilities: Perform outbound sales services (Growth and Reactivation) according to defined and targeted lists of Sales Leads provided by Marketing. Use traditional telemarketing efforts to develop and grow players; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers. Develop player base by promoting Rush Rewards to qualified gaming guests; invite guests to utilize the amenities of the program in order to develop customer loyalty. Award customer complimentaries based on gaming activity and program guidelines. Coordinate guest visits including ho...