MSCC Admin - Director - MSCC Support

Job description

TITLE: DIRECTOR - MSCC SUPPORT: STATUS: EXEMPT: REPORT TO: VP - MSCC: DEPARTMENT: MSCC ADMIN: JOB CODE: 11999: PAY SCALE: $159,300.00 - $200,000.00 ANNUALLY: POSITION AND PURPOSE: The Director of MSCC Support is a transformational leader with experience driving operational change in complex, high-volume environments. This role provides strategic oversight of contact center operations, performance analytics, quality assurance, coordination of programs and projects, workforce management, risk and compliance governance, operational readiness, and system optimization, ensuring alignment with enterprise goals, employee engagement and our member-first philosophy. With a strong command of operational strategy, data storytelling, and leadership excellence, this individual leads through influence and business partnership. They work cross-functionally to drive measurable outcomes, foster innovation, and elevate the member experience. A natural connector, the Director builds trust, strengthens collaboration, and empowers teams to execute with clarity, accountability, and agility. WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit...