Strategic Implementation Project Manager

Job description

Ingrid helps retailers turn delivery into a competitive advantage. We're a leading European SaaS company solving delivery experience management for retailers, carriers and shoppers. We partner with major carriers, cart platforms and brands you'll have heard of (DHL, UPS, Shopify, Paul Smith, H&M), helping e-commerce businesses grow sustainably while giving shoppers control over how they receive and return their orders. Ingrid runs on high agency. We expect people to take ownership of their scope, navigate ambiguity, and drive problems to closure. In return, we trust our teams to make decisions and to see them through, including when things don't go to plan. About the role: We’re looking for a Strategic Implementation Project Manager to join Ingrid and lead delivery across some of our most complex and commercially important customer implementations. This is a senior role reporting to the Head of Implementation . You'll join as Ingrid's Strategic Implementation Project Manager, owning delivery governance across our most complex and strategically important customer implementations. The IPM function is scaling, and you'll have a meaningful hand in shaping its structure, standards and o...