Technical Support Engineer

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Primary Responsibilities: - Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best practices. - Utilize PTC’s case management tool to track or log tickets, defects, and enhancement requests for internal teams as well as related activities. - Creating software configurations, duplicating issues and troubleshooting technical problems with PTC departments as well as with the customer. - Create and maintain knowledge articles for customers and internal use, using KCS standards. - Opportunities to train, mentor, as well as participate in traini...