Sr Customer Service Representative

Job description

Primary Responsibility: Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites. What You’ll Do: o Maintains and ensures favorable contacts with customers. o Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites. o Participates in training and coaching on customer service functions. o Provides coaching and directs the customer service work in applicable locations. - Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. - Reports customer feedback to management. - Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. - Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. - Assures proper...