SAP Service Delivery Manager | Managed Services Operations

Job description

Job Description & Summary The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients. We are looking for: SAP Service Delivery Manager Your Future Role: Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology. Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives. Ensure high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and related landscapes. Manage SAP AMS operations, ensuring compliance with service descriptions and client requirements. Identify and implement process improvements to enhance service quality...