Senior Customer Service Representative

Job description

Support Daily Operations. Lead by Example. Keep Customers Moving. We’re looking for a friendly and reliable Senior Customer Service Representative to support the Branch Manager in an Assistant Branch Manager support role, helping with the day-to-day running of the branch while also supporting the team with a mix of office and on-the-road tasks. You’ll help deliver and collect vehicles, prepare them for customers, assist with branch operations and administration, and ensure every customer has a smooth, positive experience. About Compass: Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better. We live our values every day: Care & Passion – to deliver outstanding service the way we’d want to be treated Courage – to be empowered and make informed decisions Can Do – a proactive mindset focused on solving problems and improving Trust – to be counted on to do the right thing in all relationships What You’ll Be Doing: - Ensure the smooth delivery and retrieval of vehicles for customers, alig...