Customer Service Team Leader

Job description

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. 📍 Cardiff | 🏢 3 days per week in the office, 2 at home. You would be fully office based for the first 12 weeks, and following this you can move onto our hybrid working pattern. Customer Service 🚀: We’re not just another contact centre — we’re the team small business owners rely on every day. You’ll have the space to solve problems creatively, make confident decisions, and see the real impact of your work. As a Team Leader, your role is to drive performance, engagement, and development within your team while creating a supportive and accountable culture. Your success will be reflected in your team’s performance, satisfaction, and wellbeing. What You’ll Be Doing 🗃️: - Lead a team of around 10 agents to deliver exceptional customer and business outcomes. - Develop team capability through 1:1s, coaching,...