Lead Field Support Technician

Job description

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi‑billion‑dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employee experience. POSITION OVERVIEW: The Lead Field Support Technician serves as a senior technical resource within the Field Support & End User Computing team and acts as a primary escalation point for complex technical issues. This role is responsible for providing advanced technical support for the deployment, configuration, troubleshooting, and maintenance of IT systems, hardware, and applications across the organization. In addition, the role supports day‑to‑day Field Support operations, assists with asset lifecycle management, and ensures adherence to service standards, operational procedures, and service level agreements. The Lead Field Support Technician works closely with the Field...