Med Office Scheduler I

Job description

Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool. · Collect all pertinent demographic information, insurance information, and medical information. · Utilizes scheduling tools and a referral system to schedule patient appointments. · Confirm patient is eligible with insurance plan at the time the appointment is scheduled. · Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart. · Answer and resolve all incoming calls and requests in a timely and accurate manner. · Communicate with supervisor and/or leads about potential patient concerns. · Triage and relay necessary messages to appropriate staff members. · Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team. · Ensure strict confidentiality of all health records and member information. · Meets HIPAA guidelines. · Other duties assigned EDUCATION: · High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE: · Minimum 1 year of experience in the healthcare field is required, previous call cen...