Customer Operations Specialist

Job description

The Customer Operations Specialist at BME Services plays a dual role at the heart of our service operations: ensuring seamless coordination between customers and field teams, and delivering a world-class customer experience that drives retention and strengthens our reputation. This role is responsible for managing the full lifecycle of a service job — from initial intake and dispatch through real-time technician coordination, job closure, and post-service follow-up. At the same time, this person serves as a customer advocate, monitoring satisfaction trends, managing contract renewals, and partnering with Service Managers and leadership to resolve issues quickly and professionally. The ideal candidate brings operational discipline, genuine care for customers, and the communication skills to navigate both field teams and executive-level customer relationships with equal confidence. What BME Offers You: - Top Pay: $70,000 base + 40% on-plan Incentive - Paid Weekly - Medical – Dental – Vision Benefits Start Day 1 (no waiting period) - 80 Hours of Vacation to Start - Company-Paid Life Insurance Policy - 401(k) Plan with Company Match - Career Growth & Training Opportunities Essential Fu...