Patient Service Representative

Job description

Job Title: Patient Service Representative Department: General Surgery Location: Unity Hospital Hours Per Week: 37.5hrs Schedule: 7am-3pm and 3pm-11pm (Every other weekend) SUMMARY: As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills. RESPONSIBILITIES: Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate ; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic an...