Senior Customer Support Engineer
Nokia · US
IP 4 th level support and test engineer Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As...
Job description
IP 4 th level support and test engineer Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support engineers. We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for an additional 4th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division. - Debug and resolve customer issues after they’ve been filtered by the 2nd and 3rd level support organizations. - Interfaces to R&D, 3rd level support team, account teams, business units and customers for technical consultation and customer support concerns. - Debug complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives. - Perform on-site product adaptations or enhancements to installed products. - Maintain problem status and problem resolution records. - Prepare re...