Business Member Support Center - Business Member Support Account Servicing Sr Specialist

Job description

TITLE: BUSINESS MEMBER SUPPORT ACCOUNT SERVICING SR SPECIALIST: STATUS: NON-EXEMPT: REPORT TO: MRG - BUSINESS MEMBER SUPPORT ACCOUNT SERVICING: DEPARTMENT: BUSINESS MEMBER SUPPORT ACCOUNT SERVICING: JOB CODE: 11636: PAY RANGE: $30.76 - $35.00 HOURLY: GENERAL DESCRIPTION: This position assists the Business Member Support Account Servicing with directing and overseeing the department’s daily workflows. Perform duties to support advanced operational functions for the servicing and maintenance of business accounts and loan products. Communicate through phone or email with members, staff, vendors, and third parties to provide assistance on complex business accounts and loan servicing issues. Coordinates and/or participates in projects for systems, procedures, and process enhancements. Provide support to assigned team as needed. This position will help support the compliance reviews indirectly and directly as needed. Participates in the planning, organizing, directing, and monitoring of all the business activities in the department’s oversight. Partner with other business areas in support of servicing our members. Provides support in leadership and continually demonstrates initiative thr...