IT Service Desk Lead

Job description

Description Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family. Digital Consultants seeks a highly experienced IT Service Desk Lead to oversee day-to-day service desk operations, provide technical leadership to support staff, and serve as the senior escalation authority for complex end-user issues supporting AFIMSC. This senior-level technical expert is responsible for providing advanced end-user support and resolving complex technical issues that exceed the capabilities of junior help desk staff. This role serves as the final escalation point f...