Lead File Handler/Technical Supervisor

Job description

Lead File Handler/Technical Supervisor Department: Legal: Employment Type: Permanent - Full Time Location: Liverpool: Description: The Technical Supervisor/Lead File handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor’s role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of NIHL matters. Key Responsibilities: - Provide supervision, training and technical support to their team. - To continue to handle a reduced caseload. - Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery - Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. - Ensure effective communication with the team at all times - Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible - Complete projects and process updates in order to improve current operating practices or to address specific client issues. - To e...