Supervisor Cust Service - Integrated Supply

Job description

Position Summary: Vallen's Supervisor Inside Sales (Customer Service Supervisor) is a staff management position that assists Customer Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation to associates. Essential Job Duties and Responsibilities: - Associate Management - Carries out supervisory responsibilities under the organization's policies and applicable laws. - Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work. - Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems - Develops associate's skills and encourages growth - Provide training on required systems - Provide training for product and all technical competency - Develop/establish a motivating environment - Develop and deploy succession planning - Ensure compliance to variable pay plans - Conduct annual performance of all direct reports - Performance - Sales - Assists with managing sales, margin, and production budgets and forecasts - Assists with mana...