Optical Consultant

Job description

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. - Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services - Develops own clientele from providing outstanding service and obtaining referrals - Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available - Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary. - Retrieves patient charts and electronic health records - Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements - Educates patients on prope...