Slot Ambassador

Job description

Responsibilities/Qualifications: - Market and recruit new guests to property - Establish and maintain a professional relationship with repeat guests to the property - Research and evaluate guest accounts using Players Club and /or other software programs - Issue guest complimentary items in accordance with departmental and property standards - Research and resolve guest issues effectively and professionally - Protect the confidentiality of Company documents and files under immediate control - Greet guests, answer questions and be an informational resource regarding guest inquiries - Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests - Perform minor machine repairs - Accurately maintain a Cash Pouch involving Company funds - Verify and ID guests to ensure players are of the legal gaming age - Provide guests with Players Club information and solicit new members - Assist guests with inquiries and problems regarding Players Club and the Casino - Promptly answer in-bound telephone calls - Assist...