Guest Services Receptionist

Job description

Hendrick Toyota Concord Location: 7670 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. - Answers incoming calls in a courteous and professional manner. - Takes accurate messages. - Directs calls to the appropriate department or person. - Greets customers as they enter the dealership showroom. - Directs customers to the appropriate department or person. - Maintains CSI at or above company standards. - Maintains an organized, clean and safe work area - Participates in required training - Records all hours worked accurately in company timekeeping system - Follows Safeguards rules and regulations. - Demonstrates the Co...