Customer Care Claims Specialist - French Speaking

Job description

Company Description At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world Job Description: Are you looking for a role in Customer Relation Service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. The job in brief: Job Title - Customer Care Claims Specialist- French Speaking Location - Madrid: Working model – Hybrid from Madrid, Remote from Spain Team - You will join the Customer Service Team in the Claims department Level - Professional: Contract - Permanent, full time (36 h/week) What your impact will be: You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity. You will monitor, respond and engage with customers on different channels that require service support for the lm group contributing to a service orientated culture aimed at building repeat business and customer loyalty Qualifications: Your expertise: Essential - Fluent French, and Spanish plus English (spoken and written). - Pre...