Enrollment Specialist

Job description

An Enrollment Specialist must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively & efficiently to resolve escalated issues. Must have in-depth knowledge regarding various areas of the College. Provide knowledge to students about the functions listed above and effectively enroll and transition students into the Ivy Tech community. Major Responsibilities: T his is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards - Provide assistance to prospective, applied, and current students covering a wide range of detailed information. - Handle incoming calls for the Enrollment Center and Tier 3 SmartView ticket escalations from the Blackboard Answer Center. - Assist students in completing online processes including admissions applications and online orientation, including helping them access information in MyIvy, IvyLearn, and other online platforms. - An...