PBX Operator

Job description

Description Position Summary: The PBX Operator serves as the central communication hub for the hotel, handling all incoming and outgoing calls while delivering exceptional guest service. This role ensures seamless communication between guests, departments, and external callers, contributing to a positive and professional guest experience. Key Responsibilities: - Operate the hotel’s multi-line PBX/switchboard system - Answer all incoming calls in a prompt, courteous, and professional manner - Route calls accurately to guest rooms, departments, or management staff - Provide guests with information about hotel services, amenities, local attractions, and directions - Handle guest requests such as wake-up calls, messaging, and special service coordination - Monitor emergency lines and respond according to hotel safety procedures - Coordinate with Front Desk, Housekeeping, Engineering, and Security teams - Maintain accurate logs of calls, messages, and wake-up requests - Assist with group communications and VIP guest requests - Uphold guest privacy and confidentiality at all times Qualifications: - High school diploma or equivalent required - Previous experience in hospitality, PBX, fron...