Manager, Disputes Client Liaison

Job description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Manager, Disputes Client Liaison serves as a primary point of contact between Velera’s Disputes organization and our financial institution clients. This role is responsible for managing client relationships related to disputes, serving as a trusted escalation point and ensuring a consistent, high-quality client experience across dispute programs, initiatives and issue resolution. This role partners closely with internal Disputes, Product, Compliance, and Client Experience teams to ensure client needs and perspectives are effectively represented. The Manager, Disputes Client Liaison plays a key role in advocating for client-driven enhancements, process improvements, and...