Newton Baby - Customer Care Representative

Job description

Newton Baby (A Resident Company) At Newton Baby, we’re on a mission to help families rest easier — literally. We design safer, healthier, and better products for sleep and play, trusted by babies, kids, parents, and even pets. Our award-winning mattresses and sleep accessories are thoughtfully engineered with breathability, comfort, and peace of mind at the core, making Newton a brand families rely on during life’s most important moments. Newton Baby operates as part of Resident, a fast-growing, profitable house of brands redefining comfort and quality across the home. While you’ll benefit from the scale, resources, and stability of a high-performing parent company, this role is fully embedded within the Newton Baby team — focused exclusively on growing and evolving the Newton brand. This is a Remote position. To be considered for this role candidates must reside and be authorized to work in the United States. About the Role: Newton Baby is seeking a skilled Customer Care Representative to support and enhance the exceptional customer experience that defines our brand. This role goes beyond basic customer support and focuses on managing the post-purchase customer journey, including...