Call Center Scheduling Agent

Job description

Porter is hiring for Call Center Scheduling Agents 1099 Contractor Work Location: Pompano Beach, FL Hourly: $18.00 Incentive: $4 for completed scheduled appointments Schedule: in office Monday - Friday, weekends as needed The Call Center Agent will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making. Key Responsibilities: - Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider - Add, cancel, or make changes to appointments in the organization's schedule - Resolve appointment conflicts for staff and customers or clients - Manage & update customer CRM (Salesforce Service Cloud) - Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond - Meet key performance indicator...