Incident Response Triage Lead

Job description

Careers with Impact More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make. We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve. Bring your authentic and passionate self to this exceptional role #careerswithimpact An exciting opportunity to step into a critical, high-visibility role within our GROW Partnership team. As Incident Response Triage Lead, you’ll be the central gateway for all insurance and member administration incidents – owning the end-to-end triage process to ensure incidents are assessed, prioritised, and actioned quickly and accurately. Reporting to the Incident Response Senior Manager, you’ll partner closely with GROW, AIA, Incident Response Manager, Specialist and Analysts and cross-functional teams includin...