Auto Claim Director - Commercial Lines

Job description

Claim Director (Commercial Claims) Position Overview: The Claim Director (Commercial Claims) is responsible for leading and managing a team of Claim Examiners and Specialists handling Commercial Auto Claims, including property damage, liability, and related coverages. This leadership role ensures operational excellence, regulatory compliance, and the professional development of team members, while fostering a culture of customer service, innovation, and continuous improvement. Position Responsibilities: - Direct, coach, and mentor a team of Claim Examiners and Specialists to ensure timely, accurate, and customer-focused claim handling. - Monitor claim assignments, workloads, and performance metrics to drive operational efficiency and quality outcomes. - Oversee compliance with all internal, statutory, and regulatory requirements, including file documentation and reporting standards. - Review and approve reserves, settlements, and large loss strategies in accordance with company guidelines. - Identify training needs and facilitate ongoing development for team members, including technical, regulatory, and customer service topics. - Collaborate with internal and external partners to r...