Senior Customer Service Agent – Pharma Maasvlakte

Job description

The Customer Service Agent – Pharma (Coldstore) is responsible for managing daily customer service activities related to the handling and storage of pharma ceutical products within our temperature‑controlled Coldstore environment. You act as a central point of contact for both internal teams and external pharma clients/shippers, ensuring timely and accurate communication while safeguarding GDP (Good Distribution Practice) compliance and product integrity. At Maersk, you will join a diverse, international organization working toward our ambition of becoming The Global Integrator of Container Logistics . From day one, you will experience our dynamic culture and commitment to continuous learning, digital innovation, and customer‑centric solutions. This position is based at our state‑of‑the‑art Coldstore facility at Maasvlakte. We Offer: - A key role within a specialized, highly regulated pharma cold‑chain logistics operation. - A diverse and motivated team working closely on high‑value, temperature-sensitive pharma ceutical cargo. - Flexibility to work from home for a few days per week (after onboarding). - Opportunities for international career development across Maersk. - An attract...