Client Care Counsellor

Job description

About us: Spectrum.Life is a whole-of-health digital partner delivering clinically backed digital health, mental health and wellbeing solutions internationally to over 7.2 million insurance members, 3,000 corporate clients, and 650,000 university students. Established in 2018, we employ over 450 people and our vision is simple: to change and save as many lives as possible. We are not a traditional EAP. We are a clinically led digital health partner building something genuinely different for the Australian market — integrating AI-assisted triage, innovative technology, and a multidisciplinary clinical team united by one mission. Role Brief: Why Spectrum.Life You will work within a stepped care model designed to PHN standards, backed by a clinical governance framework that takes quality seriously. Your clinical decisions matter and are supported. Spectrum.Life integrates AI-assisted triage, digital outcome measurement, and a best-in-class telehealth platform. You will be working at the frontier of what clinically governed digital mental health looks like in practice. Remote, part-time through to full-time, with a schedule that can flex to your life. We trust our clinicians to work in...