Customer Service / Shift Lead

Job description

Company Description Domino's is the #1 pizza company in the world! Job Description: We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship. Core Customer Service Responsibilities: - Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly - Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner - Process payments and handle cash transactions with accuracy and integrity - Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation - Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time - Maintain accurate records of customer orders, spe...