Help Desk Analyst

Job description

Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Health insurance Paid time off Parental leave Vision insurance SUMMARY: The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner. Support may be in person and hands-on, or may require remote access systems be used. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system. Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner. Image desktops and laptops to be deployed to end-users. Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc. Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions. Must have a strong security focused approach. Assist with special projects and security initiatives. Redirect unresolved issues to the nex...