Message Center Operator

Job description

Employment Type: Full time Shift: Rotating Shift Description: Mercy Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be Responsible For: - Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls. - Operates public address system as requested. - Identifies and responds to “code” situations. - Provides routine approved patient information to callers and refers other inquiries to supervisor. - Provides excellent customer service to all callers. - Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance. Minimum Requirements: - High School Diploma or Equivalent - One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus. - Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. - Excellent listening, verbal and written communicatio...