Fraud Detection Sr Specialist-OLB

Job description

As a Fraud Detection Sr. Specialist , you will be an essential contributor within one of Citizens’ most impactful teams. Our Fraud Detection group plays a vital role in safeguarding our customers, supporting a strong service culture, and protecting the integrity of every financial interaction. In this role, you will apply your investigative mindset, attention to detail, and commitment to quality to help stop fraud before it happens. You’ll work in a dynamic environment where your decisions make a meaningful difference for our customers every day. Primary responsibilities: Review information to identify potential fraud or risk concerns using thoughtful and careful analysis. Perform inbound and outbound customer calls as an important investigative step to validate activity, gather key information, and prevent potential fraud in real time. Accurately document customer interactions and escalate cases when needed. Meet internal service level expectations while maintaining strong attention to detail and providing clear, thorough investigative notes. Interact with customers, colleagues, and internal and external business partners to gather information and resolve cases. Leverage independe...