Patient Experience Specialist I

Job description

Description About CLS Health: CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! Job Summary: The Patient Experience Specialist plays a critical role in managing, investigating, and resolving patient complaints while identifying system-wide opportunities to improve service delivery and patient satisfaction. This role requires strong analytical skills, attention to detail, and extensive cross-departmental collaboration. The Specialist is responsible for accurately logging, reviewing, researching, escalating, and closing patient concerns while ensuring appropriate documentation, follow-up, and reporting. The role also contributes to audits, trend analysis, and improvement initiatives that strengthen the overall patient experience across CLS Health. Key Responsibilities: - Accurately document all new complaints in the Excel-based tracking system, ensuring complete and correct patient identification, often requiring additional inve...